Welcome to the Xpango FAQ Area, everything you need to know can be found here; Information on Free Gifts, Offers, Products, Referrals/Credits, Delivery and the process of receiving your Free Mobile Phone, Gaming Console or MP3 Player.

How Xpango works  Credit System  Mobile Phone / Gaming Consoles / MP3 Players  Gaining Credits from Xpango Offers  Gaining Credits by Referring Friends  Gaining Credits with Clix  Delivery Information  International Orders  Miscellaneous Questions  Is Xpango Free? Do I need to pay anything?  What's the best way to gain Credits?  How long does it take to receive my Free Gift?  How many Credits do I need for my Free Gift?  Where do I find my Referral ID?  How do I Refer Friends to get Credits?  What are Active/In-Active Referrals?  How can I view who I have Referred?  Can I receive more than 1 Free Gift?  Do you accept International Orders?  Do I need to pay Import tax for my Free Gift?

Xpango uses a unique Credit system to reward our customers with Free Mobile Phones, Gaming Consoles & MP3 Players!

Each Gift is received for Free in exchange for Credits which can be gained by Xpango members.

When you register with Xpango and select your Free Gift, you will receive a 'Referral ID' which is used to gain Credits. Credits can easily be gained by either (or a combination of) participating in Xpango Offers, Referring Friends, or by purchasing a Clix Package

Credit requirements for Gifts vary depending on the retail price of the Mobile Phone/Gaming Console/MP3 Player. More expensive Gifts require more Credits than less expensive Gifts.

For more information about how Xpango works, click here

Xpango genuinely provide the lates Mobile Phones, Gaming Consoles and MP3 Players Worldwide and for Free!

All gifts are provided in exchange for Credits and there are many ways of gaining Credits at no cost.

The best way of gaining Credits for free is by;

- Completing Free Offers (Register for Free Offers such as Blockbuster or NetFlix and get Credits!) - Read more about Xpango Offers here

- Referring Friends (Get a Credit for every friend you refer who completes an Offer or purchases a Clix Package) Read more about Referring Friends here

Once you have gained your Credits, you receive your Free Gift!

Your Free Mobile Phone/Gaming Console/MP3 Player will be delivered to you once you have gained the required Credits for the gift you have selected. Once you have gained your Credits there will be small processing period to verify your order (typically 7-14 days) and your gift will then be dispatched to you via recorded/tracked delivery (allowing available stock).

Waiting periods are often determined by how you choose to gain your Credits. Typically, Clix packages and Xpango Offers are the fastest way of gaining your Credits, however many customers also Refer friends and/or purchase a Clix Package to gain Credits.

An example of a common waiting period would be; if you selected the Sony PSP , you need gain just 13 Credits to receive your gift immediately. If you were to gain just 2 Credits per day using the Xpango Credit System , (Clix/Referring/Offers) you could receive your gift (worth £150/$300 +) in just 2 weeks !

Yes ! simply gain the required amount of Credits and your Mobile Phone/Gaming Console/MP3 Player will be despatched to you within 72 hours! (allowing for available stock)

Click here to read the latest Customer Testimonials

It's easy to gain Credits and there are a number of different ways that you can do so;

When a new customer that you refer to Xpango.com registers, quotes your Referral ID number and activates their account - your receive 1 Credit. For every Credit you gain, you take a step closer to receiving your Mobile Phone/Gaming Console/MP3 Player. You can refer as many friends, colleages or individuals as you like.

You gain a Credit everytime a new person you refer activates their account. A customer can activate their account by completing a Free Offer or purchasing a Clix Package.

Click here to read more about Referring Friends

A very popular method of Gaining Multiple Credits, is via the use of our Xpango Offers . Xpango provide a directory of Offers which allow customers to receive mulitple Credits with ease.

The majority of Xpango Offers are completely free to participate in!

Click here to read more about Gaining Credits with Xpango Offers

The New Xpango Clix Packages offer a revolutionary way of gaining Credits.The New Clix System now makes it quicker and easier than ever to receive Free Mobile Phones, Gaming Consoles and MP3 Players from Xpango.

Clix Packages work by promoting your Referral ID across the Xpango Advertising Network to gain you Credits.

Xpango have banners showing on thousands of websites, which will include your Referral ID. When a visitor clicks a Xpango Banner or Advert, they are then directed to the Xpango website with your Referral ID. If the visitor then activates their account, your receive a Credit.

Click here to read more about Gaining Credits with Xpango Clix

 

To read more about other methods of gaining Credits, check out the Xpango Guide here

Each item requires a certain amount of Credits to receive it immediately.

Click here for a full list of items and their Credit Requirements - Roll over each Gift Picture to view the number of Credits required for each Gift.

No, Credits are generic, this means that a person can sign-up for any Free Mobile Phone, Gaming Console or MP3 Player, quote your referral number and it will register with the system, no matter what gift they are signing up for.

Yes, simply contact us to request a Credit transfer and quote your current Referral ID where the Credits are held and your destination Referral ID, where you wish to move them to.

No. Xpango also provides an extensive range of Offers that members can complete themselves to gain Credits and members can also use the Clix System to receive Credits.

For a full list of Xpango Offers available, click the following link;

View Xpango Offer Directory

To read about the Clix System, click the following link;

Xpango Clix System

Yes, all Credits are generic, which means they can put used towards receiving any Free Mobile Phone, Gaming Console or MP3 Player which is shown on the website. You can therefore choose to receive a different Free Gift with a higher (simply gain extra) or lower Credit Requirement. You can update your Gift selection by logging into your account.

There is no limit to the number of people you can refer or the number of Credits that can be obtained from Xpango Offers or Clix. If you obtain more than enough Credits for your selected item, spare Credits can be transferred to other orders. There are also no limits on the number of orders you can place or number of Mobile Phones/Gaming Consoles/MP3 Players that you can receive!

It's also worth noting that there are no limits on the time period of which your Credits are valid for. Gain your Credits in as little or as much time as you wish.

Yes. All handsets are brand new from an authorised retailer. The handsets are 'sim free' which means there is no contract to sign, can use your normal sim card, or pay as you go sim, depending on which you have.

Mobile Phones are also unlocked which means, no matter which network provider you are with, your handset is unlocked and compatible to work with all. The vast majority of Mobile Phones provided by Xpango, are Tri-Band or Quad Band Compatible ( GSM 850/900/1800/1900) to allow for Global use and compatibility. We have provided customers with Free Mobile Phones to countries all over the world, so ensure that we primarily offer Mobile Phones that allow for Global use.

All Apple iPods are supplied directly from Apple and are supplied with a manufacturers warranty.

In the unlikely event that your Free Gift has a fault after you receive it, then no need to worry.

All Free Gifts provided by Xpango.com come with a 1 year manufacturers warranty. Simply sent your item back to us and we will ensure you receive a new working replacement.

Xpango review our Gift Range on a weekly basis, so keep checking the website for the latest additions.

You can also suggest a new Gift by clicking here

If we receive enough requests/suggestions for a particular item, we will endeavour to add it to the site for you to receive for Free!

Mutliple Credits can easily be gained by participating in Xpango Offers available within the Xpango Offer Directory.

Xpango have created a Directory full of offers that you can participate in to gain Credits with.

Offers are split into categories, with something to suit everybody. Examples of offers include signing up for a Free DVD Rental Trial with Blockbuster, or Applying for an American Express Card, or playing some Poker with Party Poker.

Each offer is worth a certain amount of Credits and when you sign-up and participate in an offer, you are then rewarded with Credits towards your Free Mobile Phone / Gaming Console / MP3 Player.

To participate in an Offer, simply visit the Directory and choose offers that you are interested in. You will then be able to view instructions detailing how to complete the offer in order to receive your Credits.

You will see a box listed below the instructions with an Area to input your Referral ID. You will need to enter your Referral ID within the allocated box to ensure that our system tracks your participation and adds Credits to your account when completed.

Credits are normally added to your account within 7 days of completing an offer.

To view the offers you have participated in and gained Credits for, Login to your account and click 'Orders/Credits/Referral ID' from the menu located on the right hand side of the admin area.

You will then see a list of your orders. If you click the 'Details' button shown next to your order, you will see a heading for Xpango Offers which will show how many Credits you have earned from offers so far. If you click the 'More Info' button, you can then view a list of the offers you have completed.

Customers may only participate in each offer once. Also, each offer is normally limited to 1 offer per household. For example if you were to sign-up for a Blockbuster DVD Trial, if a family member residing at the same residence was also a member of Xpango, only 1 of you could complete this offer. There are however no limits on the number of offers you can complete. You can also earn a Credit for each friend you refer who completes an offer!

Credits are normally added to your account within 7 days, however this can occassionally take slightly longer, depending on the offer and the time in which the 3rd Party takes to approve your participation. If you have not received your Credits after 14 days, please contact customer support detailing the offer you participated in and the date you completed the offer.

Whilst Credits are normally added to your account within 7 days, from time to time an offer you participate in may not track correctly, meaning your Credits will not initially be added and a member of the Xpango Support Team will need to investigate this.

Xpango have created a Tracking Checklist of steps we recommend taking before participating in an offers. To view the Tracking Checklist, click here

No. Xpango deal directly with our 3rd Party Partners and it is far quicker for us to act on your behalf to resolve any missing Credits for you.

If you are missing Credits, please contact customer support.

Making Referrals is easy! When a friend you refer registers at Xpango, they simply need to enter your Referral ID on the Xpango registration form and activate their account. You will receive 1 Credit for each friend you refer who activates their Xpango account.

Your friend can activate their account by;

- Completing a Free Offer (such as Blockbuster or NetFlix) from the Xpango Offer Directory

- Purchasing an Xpango Clix Package.

To send your friends personalised Xpango emails, that include your Referral ID Link, click here

Once you have registered with Xpango and placed an Order for your Gift you can view your Referral ID next to your order/s within your Xpango account..

To view your Referral ID Login to your Xpango account and click 'Orders/Credits/Referral ID' from the menu located on the right hand side of the screen. You will then see a list of your orders with your Referral ID stated on the left hand side of the list.

When you Refer a friend, they will appear within your account in the 'Referrals' section of your order.

'Active Referrals' indicate that the friend you have referred has activated their account. You earn 1 Credit for each activated account.

'Un-active Referrals' indicates that the friend has registered but not yet activated their account.

An account can be activated by either completing a Free Offer, or purchasing an Xpango Clix Package. Once activated, you will then also receive a Credit for each activation.

To view Friends who you have Referred (people who have quoted your Referral ID when placing an order), simply Login to your Xpango account and click 'View Orders/Credits'. You will then see a list of the Orders you have at present.

To view the friends you have Referred, click on the 'Details' Button located on the right of the list of orders. You will then be able to see a list of the friends you have Referred and those that have gained you Credits.

A friend you refer must activate their account by completing a free offer (such as Blockbuster) or from purchasing a Clix Package.

Only once the friend has correctly activated their account, will your Credits be added. Credits will normally appear within 24-72 hours after your friend has completed an Offer or purchased a Clix Package.

The Xpango Clix System now makes it quicker and easier than ever to receive Free Mobile Phones, Gaming Consoles & MP3 Players.

When you purchase a Clix Package you can select the number of Clix you would like to receive. Xpango has set-up an advertising network of a large number of websites that feature Xpango Banner Adverts.

Now here's the clever bit! These Banner Adverts link to our system to include your Referral ID number within them!

This means that when a new customer Clicks upon the Banner Advert, they are directed to the Xpango site, but with your Referral ID, meaning that when they Sign-up and activate their account, you receive a Credit !

Clix packages can be purchased in numbers of 250 and 500 Clix and 1 Credit is included in your purchase to get your started. This means that if you purchase the 250 Clix Package, you will receive 250 visitors who come to the Xpango website referred by your Referral ID. If just 13 of these visitors Sign-up and make a purchase, you will automatically have enough Credits for a Free Sony PSP, or a Free Apple iPod Nano!

You can monitor your progress and Clix via your Xpango Account, which will also allow you to see which websites your Clix are coming from, how many Clix you have left and which Clix have gained you your Credits.

Yes, you can easily add Clix to any new or existing Xpango order.

This means that if you already have an order and need some extra Credits, you can add a Clix Package to your existing order to gain Credits for you.

To add Clix to an order, login to your Xpango account and click 'View Orders/Credits'. You will then see a button shown next to your existing order which will allow you to add Clix.

To add Clix to an order, Login here

You can monitor your Clix by logging into your Xpango Account.

Login to your account and select 'Orders/Credits/Referral ID' to view details about your order and you will then see a button shown againt your order, titled 'Details'. Click this to see a summary of the number of Clix you have available, which websites your Clix have come from and which have gained you Credits.

Clix Packages are available in sizes of 250 and 500 Clix.

When you purchase a Clix Package, you will automatically receive 1 Credit for your purchase. The number of Credits you can receive varies on the number of customers currently using the Clix System.

When your Clix Package is running, your Referral ID will receive an evenly shared amount of Clix with other customers. For example, if 100 customers are using the Clix System and our Banners receive 3000 Clix in 1 day, each customer will receive 30 Clix on their account per day. These 30 Clix are actually 30 customers being Referred to Xpango with your Referral ID each day.

Most customers receive between 25-50 Clix per day, whilst others may receive more or less on other days, due to the number of people clicking the Xpango Banners varying from day to day. Most customers find that around 1 in 35 Clix will convert to a Credit, however this number varies on daily clicks on the Xpango banners and adverts shown on our Advertising Network.

There is no obligation for you do anything once your Clix Package is activated, you can monitor your Clix and Credits from your Xpango Account and once you have received enough Credits for your selected Free Mobile Phone/Gaming Console/MP3 Player, you will then qualify to receive it!

Don't forget that as Clix conversion rates (Clix converting into Credits for you) will vary, you can also gain extra Credits by Referring Friends or Participating in Xpango Offers.

Yes ! Xpango delivers Free Gifts to members all over the world.

You can receive your Gift for Free, in any country, anywhere in the world. There are no extra or hidden charges - delivery of your Gift is Free.

Xpango accept various payment methods. If using a debit or credit card, we recommend using our secure payment portal which is protected by 128 SSL Security and carries a digital certificate of authenticity. This is a quick and completely secure payment option.

Alternatively, we also offer other payment processors including MoneyBookers and Google Checkout. These services are free to use and secure. Xpango.com also accept cheque or postal order payments. In addition, international money orders aer also accepted. If you haven't already, click here to sign-up or click here to make a payment.

Please allow 5 working days for your postal order or cheque to be processed, once it has been received.

Click here to view information on paying by Cheque or postal order & the postal address.

For Clix Package (Digital Product) purchases, refunds can only be provided if your Clix Package has not yet been activated (usually within 24 hours).

To update your Personal Information (email address etc) or your Delivery Address Information, simply Login to the Customer Affiliation Area and select 'Update Personal Information' from the menu located on the right hand side of the page.

Yes, Xpango accepts orders from Customers Worldwide. We deliver gifts to our customers all over the world.

View the testimonials section to see examples of customers who have received Gifts worldwide.

No - there are no extra charges - delivery of your Gift is Free - worldwide.

As all items are a free gift, you should not be liable for any import taxes. All international deliveries are insured and labelled as a gift, so you should not have to pay for any taxes from your countries customs departments.

Absolutely Not ! - There are no limits to the number of Free Mobile Phones, Gaming Consoles or MP3 Players that you can receive from Xpango and many of our customers receive several items ! You may wish to check out our Customer Testimonials for examples of customers who have received multiple items.

Many customers gain more than enough Credits for their original order and will commonly carry these over to a new or another order they may already have. You also get a Free Credit when you submit a customer testimonial !



Still haven't found the answer to your question? contact us on support@xpango.com

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